Our commitment to your privacy

The privacy of individuals, including our staff and our clients, is of utmost importance to MP Group International Pty Ltd ABN: 46 144 495 947 ‘MP Group’. This includes information or opinions about you that we collect and record which reasonably could be used to identify you. We adhere to the National Privacy Principles and the Privacy Act 1988 (Cth).

This document sets out our policies for managing personal information across our business operations in Australia. We have a Privacy Officer, whose contact details are below.

Types of personal information we collect

When dealing with our customers and clients we generally collect your name, address, telephone number and other contact details. Depending on the type of interaction you may have with MP Group, we may also collect and update personal information necessary to establish your identity and personal financial situation, such as date of birth, domicile, citizenship status, employment details, bank account details, tax file number, drivers licence, passport, basic financial information, and other information about your financial and credit history.

We generally do not collect sensitive information (such as relating to ethnic origin, religious or philosophical beliefs, membership of a political or trade association, sexual preferences or health), and would not do so without your consent.  MP Group does not collect information in a way that is unfair or unlawful.  The collection of information will not intrude unreasonably on the personal affairs of the individual concerned.

Why we collect personal information

Generally, we collect, hold, update and use personal information about you related to our functions and activities so we can establish, manage and administer the products and services provided by us, and to comply with legal and regulatory obligations. We may also use and disclose your information for purposes related to those mentioned above, including:

• to assess your classification as a ‘wholesale investor’ or otherwise under the Australian Financial Services provisions of the Corporations Act 2001 (Cth);

• to provide requested services to you, and bill you for our services and collect overdue payments;

• for our research and development of new products and services;

• for training, quality control and verification purposes (including monitoring and recording your telephone conversations with us from time to time);

• to communicate our promotional materials to you;

• record keeping, data analytics and auditing; and

• to meet our legal obligations.

How we collect information

Generally, we collect personal information directly from you, in response to our direct mail, e-mail, forms that you complete and submit to us, or when you have other dealings with us. We may collect that information over the telephone or internet, in person (when you visit us at an MP Group office) and when you write to us.

We may also collect personal information through third parties such as:

• a third party business that provides commercial financial information;

• market research organisations;

• other credit providers;

• persons authorised by you (such as lawyers or accountants);

• referees (if you give us the name of someone who can give a reference about you); and

• publicly available sources of information.

We only collect your information from external sources if it is impractical to collect it directly from you, or when we are permitted to do so.

What happens if I do not provide information that has been requested?

It is your choice whether to provide your personal information or not.  However, if you don't, we might be unable to fulfill your request for a specific product or service or be able to identify you to protect you against fraud.

How we store information

We store personal information in a combination of secure computer storage facilities and paper-based files and other record formats. We have taken a number of steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We use generally accepted technology and security so that we are satisfied that your information is transmitted safely to us through the internet or other electronic means. We will take reasonable steps to securely destroy or permanently de-identify personal information when we no longer need it.

When we may disclose your personal information

Generally, we may disclose personal information about you in the following circumstances:

• to comply with our legal obligations (we notify you any time we are required to produce information in this way unless we are prohibited by court order or law or there is suspicion of fraud and/or criminal activity);

• where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter;

• where we are satisfied on reasonable grounds that disclosure is necessary to lessen or prevent a serious threat to the life, health, safety or welfare of an individual or to public health, safety or welfare;

• the disclosure is necessary for research or the compilation or analysis of statistics in the public interest, but does not involve the publication of the personal information in a form which would identify an individual;

• financial advisers, brokers and other parties authorised by us;

• other areas and organisations within the MP Funds Management group that provide financial and other services, for reasonable business purposes;

• anyone authorised by you or to whom you have provided your consent (either expressly or impliedly), including other financial services providers that we need to deal with on your behalf.

We will disclose personal information about you only with your consent, from time to time.

Will my personal information be used for direct marketing?

We use and disclose your personal information to keep you informed about the range of financial products and services offered by us.

You may opt out of receiving direct marketing from us at any time by contacting the Privacy Officer - details below.

Keeping us up-to-date 

We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If your personal details change, such as your telephone number or billing address, please contact us so that we can continue to provide you with our services.

You can access your personal information

Following a request, we will provide you with a copy of personal information which we hold about you in accordance with our obligations under the Privacy Act. We may charge a fee for retrieving this information (we will inform you of the fee before providing the information). Please note that there are some circumstances set out in the Privacy Act where we may refuse your request.

We will promptly acknowledge and investigate any complaints about the way we manage personal information.

About this Privacy Policy Statement

We may update our policies and this Privacy Policy from time to time. The latest version is published on our website at http//www.mpgroupinternational.com/ and is available in print at the MP Group offices, or by contacting us using the details below.

Contacting us If you have any questions about our policies, or if you wish to update or access the information we hold about you, wish to make a related complaint, opt out of receiving direct marketing material, or to receive a copy of our most current Privacy Policy, please write to us at:

The Privacy Officer

Email: enquiries@mpgroupinternational.com 

If the MP Group takes more than 30 days to respond to your privacy complaint, or if you are dissatisfied with the outcome, you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner. The OAIC can be contacted on 1300 363 992 or at www.oaic.gov.au